Privacy Policy
Portico Life, Inc. · Version 1.0.3 · Effective 09.25.2026
The Short Version
Portico is a health intelligence app that connects your wearable data, lab results, and other health signals. It reveals long-term risk trends, builds personalised protocols, and gives you one useful action at a time — so you can respond to changes that often begin decades before diagnosis.
Your data is yours. Portico never sells it. Every right and every choice is yours. Portico never uses it for ads, and never trains AI on it without your consent. See what we hold, get a copy, change your choices, or delete it all, anytime, from My Privacy in the app.
1. About Portico
Portico is a health intelligence app developed and operated by Portico Life, Inc., a Delaware incorporated company (“Portico,” “we,” “us”).
This Privacy Policy explains what we collect, how we use and protect it, and the rights and choices you have over it. It applies to the Portico mobile app, porticolife.ai, and our related services, integrations, and features (collectively, the “Service”), the same Service described in our Terms of Service.
Contact us at [email protected]
2. Information We Collect
We collect what Portico needs to help you.
2.1 — Information You Share
- —Account: Name, email, and sign-in method, to keep your account secure and reach you.
- —Profile: Birth month and year, sex, height, weight, and ZIP code, so your ranges, targets, and insights fit you. We never ask for your full birth date or precise location. Portico doesn’t need them to help you.
- —Reports: Lab results, body scans, and other health reports you upload, so Portico can explain what they mean for you, in the context of your history.
- —Meals and entries: Meal photos, voice or text descriptions, and measurements you log, so Portico can show how what you eat and do shows up in your health.
- —Voice: The text of what you dictate, transcribed by your phone, so you can log hands-free. Portico never receives or stores the audio.
- —Messages: Emails and feedback you send us, so we can answer you and improve Portico.
2.2 — Apps and Devices You Connect
Only what you choose to connect. Disconnect anytime, in the app or in your phone’s settings.
- —Health data: Sleep, activity, workouts, heart rate, vitals, body measurements, and glucose, from sources such as Apple Health, wearables, and glucose monitors. This is how Portico learns your baseline, spots long-term trends early, and gives you one useful action at a time.
2.3 — Keeping Portico Running Well
- —Product analytics: Screens and pages you visit, so we can make Portico better. Privacy-limited: never health data, report contents, filenames, free text, or email.
- —Crash reports: Technical details when something breaks, tied to your account ID so we can fix it.
- —Sign-in and security: Tokens that keep you signed in and your account safe.
Turn off product analytics and crash reports anytime in My Privacy. No ad trackers, no screen recording, no tap capture.
Before we collect a new kind of data, we'll tell you.
3. How We Use Your Information
We use your data to:
- —Read your reports and explain what they mean for you
- —Learn your baseline and track your long-term trends
- —Turn your data into insights, such as risk scores and sleep scores
- —Build personalised protocols and give you one useful action at a time
- —Keep in touch: account notices, notifications you turn on, and news from Portico
- —Fix what breaks and make Portico better
- —Improve our models, only if you turn on model training
- —Keep your account safe and prevent misuse
- —Meet our legal obligations
What We Will Never Do
Sell your data to anyone.
Use your data for advertising or ad targeting.
Share data that identifies you with insurers, employers, or pharmaceutical companies.
Train AI models on your data without your consent. It is off unless you turn it on.
Keep your data after you delete your account, beyond the timelines in Section 7 or what the law requires.
4. How We Protect Your Data
4.1 — Local First, Cloud Where It Helps
Whatever your phone can do well, Portico does on your phone:
- —Your phone’s own speech recognition turns voice into text, so the audio never reaches Portico.
- —Turning off product analytics or crash reports takes effect on your phone, before anything is sent.
- —Recent data is kept on your phone, so Portico opens fast and asks the cloud less.
Everything else lives in our cloud: the health data you share and connect, your reports, and your history. That is what lets Portico see long-term trends, run analysis a phone can't, and keep your data safe if you lose or change your phone.
4.2 — Data Classification
Name, email, account and device IDs
Readings, reports, meals, and vitals
Scores, trends, and protocols
De-identified patterns across many people
4.3 — How We Use AI
Portico reads your reports, meals, and voice entries with its own AI models, and, where it serves you better, with models from top, trusted providers. Either way, we never add your personal identifiers (Tier 1) to what we send. For extraction of markers from your uploaded PDFs and images, those files are read as-is by AI models used. Portico or our top, trusted providers may not use your data to train AI models unless you turn on model training.
4.4 — Safeguards
- —Encrypted in transit (TLS 1.2 or higher) and at rest (AES-256)
- —Your account can reach only your own data
- —Sensitive requests, such as deleting your account, are confirmed with a code sent to your email
- —Access to your personal identifiers is limited to the few people who need it to run Portico. Your email and sign-in are kept in a separate system from your health data, by design, so exposure stays minimal.
6. Your Rights and Choices
Everything in this section is in the app, under My Portico → My Privacy.
6.1 — What Portico Holds
See every kind of data Portico holds about you, where it came from, and when it was last updated.
6.2 — Your Rights
Download a copy
Everything Portico holds, in a machine-readable format, with your original files.
Correct your profile
Update your name, age, sex, height, weight, or ZIP code anytime.
Reset your intelligence
Keep your data. Portico forgets what it has learned and starts fresh.
Delete all your data
Keep your account. Remove everything it holds.
Delete your account
Your account and everything in it, removed within 30 days.
Ask the privacy team
At [email protected]. We respond within 30 days.
Downloads, resets, and deletions are confirmed with a code sent to your email, so only you can make them.
6.3 — Your Choices
Product analytics · On by default — Which screens you open, so we can make Portico better.
Crash reports · On by default — Technical details when something breaks, so we can fix it.
News from Portico · On by default — Occasional email about what’s new. You can also unsubscribe from any email.
Model training · Off by default — Lets de-identified data help train Portico’s models. Off unless you turn it on.
Change any of these anytime in My Privacy. Account and security emails still reach you.
California Residents (CCPA)
California residents have the right to know what we collect, to correct it, to delete it, and to use these rights without being treated differently. We never sell your data or share it for advertising, so there is nothing to opt out of. Send a CCPA request to [email protected].
7. Data Retention
We keep your data only as long as it helps you.
- —Your health history: Kept while your account is open, because long-term trends need it.
- —Crash reports and product analytics: Kept only as long as they help us fix and improve Portico.
- —Never kept: Voice audio, your full birth date, and your precise location. We never have them.
- —Anonymised patterns: Patterns that can’t be linked back to you may be kept to make Portico better for everyone.
- —When you delete: Delete your data or your account anytime in My Privacy. It’s removed within 30 days, and from backups within 90, unless the law requires us to keep it.
8. Children's Privacy
Portico is for adults 18 and older. Its ranges, scores, and protocols are built for adult bodies, so sign-up checks your age. We never knowingly collect data from anyone under 18, and if we learn we have, we delete it promptly.
9. Changes to This Policy
- —When this policy changes, we update the version and effective date at the top, so you always know which one applies
- —If a change affects how we use your data, we’ll tell you in the app or by email
- —The current version is always here, and its version number is shown in My Privacy
- —If you keep using Portico after an update, the updated policy applies